What To Do If Your Flight Is Disrupted

A new guide offers practical information about what you are entitled to if your flight is delayed or cancelled. It also covers your legal rights and the responsibilities of the airline


Under EU regulations, if you are arriving at or leaving from an EU airport, you are entitled to assistance from your airline if your flight is disrupted.

If the issue is the result of a fault with the airline, such as poor turnaround times, you may also qualify for financial compensation.

For instance, if you arrive three hours from your scheduled arrival time and the airline is at fault you could claim up to €600. You are also entitled to two free phone calls or emails, refreshments and meals. If you are delayed overnight you are also eligible for hotel accommodation and transport to it.

If your flight is cancelled you are entitled to a full refund, within seven days, if you decide not to travel. Alternatively, you can elect for substitute travel to or near to your destination.

However, if the airline can prove that the delay was caused by an ‘extraordinary circumstance’, you won’t receive compensation.

For a full explanation of your legal rights and entitlements when your flight is disrupted, see the guide by Sainsburys Bank here